Treating Customers Fairly

efminsurance&financialgroup

Committed to

treating our customers fairly

At EFM, we are committed to offering our customers the highest possible standards of service. In so doing we are pleased to support the Financial Services Authority initiative `Treating Customers Fairly'.

We recognise that both we and our customers have everything to gain if we look after your best interests and treat you fairly in all aspects of our dealings with you.

Our commitment to you

We will:

provide you with clear information about the products and service we offer, including fees and charges

ascertain your individual needs, preferences and circumstances before recommending an insurance product

only recommend a product that we consider suitable for your needs

not recommend an insurance product if we can't find one we consider suitable

encourage you to ask if there's something you don't understand

give you access to a formal complaints procedure should you become unhappy with our service

How you can help us

To help us give you the most appropriate advice, we will ask you to:

provide us with sufficient information to enable us to properly assess your insurance needs

let us know about changes in circumstance that might affect your insurance needs or changes which your insurers need to be made aware of

let us know if there is any aspect of our service, or of a product we have discussed or recommended that you don't understand

tell us if you think there are ways we can improve our service

Thank you for choosing EFM